We, Samitivej Public Company Limited and Digital Health Venture Company Limited, realize the importance of your personal information and privacy or the service receiver under your curatorship or guardianship (collectively referred to as “you” in this Privacy Policy).
Please read this Privacy Policy before using Well Kidz Application. This Privacy Policy will explain about data that we process when you are using Well Kidz Application or that we receive from other channels, such as linking the Well Kidz Application with the medical record system of Samitivej Public Company Limited’s hospitals.
This Privacy Policy is part of the terms of Well Kidz Application. By using Well Kidz Application, it shall be deemed that you have read and accepted this Privacy Policy as described in this policy as details below.
For your health information, we will, in addition to the Privacy Policy, adhere to the provisions of the applicable laws, rules, regulations, or order of the relevant authorities.
We collect information to the extent necessary in order to provide the medical service concerning children (including that which will help us to prevent, follow up or stop any serious danger, physical harm, or health issues of children under your curatorship or guardianship). The information collected for providing Well Kidz Application is detailed as follows:
Moreover, we may also obtain your personal information from third parties as permitted by law, such as your family members, the network database of other hospitals, government agencies, insurance companies, and related service providers. For example:
The information which can identify a person such as name, photo, sex, date of birth, or identification number
Contact information such as an address, mobile phone number, or email
Information in relation to use Well Kidz Application
Payment information such as credit or debit card information, and bank account information
Health information and medical record
Your feedback or suggestion
We need to store, collect, update, process, and use such information in order to provide you with the Well Kidz Application correctly, continuously, and efficiently. For example, contacting to request your data, notifying the medical service information or data of children under your curatorship or guardianship that you submitted through the medical record system of Samitivej Hospitals including using your data to improve Well Kidz Application so that we can comprehensively respond to your use and purpose.
In some cases, the law requires that we receive consent from you, such as sending information about marketing activities and promotional campaigns, products or services that you may be interested in or health information of children under your curatorship or guardianship you upload to Well Kidz Application for a purpose of medical education or improvement of Well Kidz Application. In this case, we will collect, process, and use such information only for the purposes that you have agreed to.
We will keep your personal information and any information you upload to Well Kidz Application in our database for 5 years from the date we create or edit such information. After the said period, we will destroy such personal information unless legally required to retain it longer.
We will disclose your information to Samitivej hospitals to provide you with medical services and conveniences correctly, continuously, and efficiently, or to third-party data processors in respect of telecommunications, computer, payment system, or information technology to the extent that relates to the Well Kidz Application.
We may also:
Disclose your information to government agencies or by court/authority order.
Store your information in third-party cloud storage (in Thailand or abroad), with sufficient security agreements.
We will deploy technical and organizational measures to safeguard your data, such as:
Internet encryption (SSL).
Limiting access to authorized personnel only.
Agreements with foreign storage providers with sufficient security safeguards.
You have the right to:
Access your data, request copies, update or correct your information
Object to, refuse, or withdraw consent
Request deletion or disclosure of data sources
File a complaint with the Personal Data Protection Committee if data is used unlawfully
Be informed that withdrawing consent may limit functionality or access to services
You may contact our Data Protection Officers:
Samitivej Sukhumvit Hospital 133 Sukhumvit 49, Klongtan Nua, Vadhana, Bangkok 10110 Tel: +66 (0) 2022-2222 Email: svh.dpo@samitivej.co.th
Samitivej Srinakarin Hospital 133 Sukhumvit 49, Klongtan Nua, Vadhana, Bangkok 10110 Tel: +66 (0) 2022-2222 Email: snh.dpo@samitivej.co.th
Digital Health Venture Company Limited 488 Srinakarin Road, Suanluang Sub-District, Suanluang District, Bangkok 10250 Call Center: +66-2022-2222 Email: DHV.DPOGROUP@samitivej.co.th
You can contact our officer at the addresses above for any inquiries or to exercise your rights under this Privacy Notice.
We may revise this Privacy Policy to reflect changes in our services, operations, user suggestions, or applicable law.
If material changes occur, we will notify you via the application or other reasonable means. Continued use after notification constitutes acceptance. Where required by law, we may seek your consent again.